Privacy Policy

TripBiller("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website or use our transport management platform (the "Service"), and the rights you have over your information.

1. Information We Collect

• Information you provide: such as your name, company name, email address, mobile number, and any message you submit through our demo request, contact, or popup forms.
• Device & usage data: collected automatically when you submit a form — including your IP address, browser, operating system, device type, user agent, screen and viewport size, language, and timezone.
• Approximate location: a coarse country, state, and city derived from your IP address. We do not request or use precise GPS location.
• Referral & marketing data: the page you submitted from, the page you landed on, the referring website, and any UTM campaign parameters in the URL, used to understand how visitors find us.
• Customer data (platform users): when you use the platform, we process the operational data you enter — such as trips, vehicles, drivers, vendors, billing, and financial records — on your behalf to provide the Service.

2. How We Use Your Information

• To respond to demo requests, enquiries, and support requests.
• To provide, operate, maintain, and improve the Service.
• To communicate product updates, offers, and service information.
• To understand marketing performance and how visitors discover us.
• To detect, prevent, and address fraud, spam, security, or technical issues.
• To comply with legal obligations and enforce our terms.

3. Legal Bases for Processing

We process personal information where you have given consent (for example, submitting a form), where processing is necessary to provide a service you requested, where we have a legitimate interest (such as securing our website and understanding marketing performance), or to comply with a legal obligation. Where required by applicable law, including India's Digital Personal Data Protection Act, we rely on your consent and honour your rights as described below.

4. Cookies & Tracking

We use cookies and similar technologies as described in our Cookie Policy. You can manage your preferences through the consent banner and your browser settings.

5. How We Share Information

We do not sell your personal information. We share it only as needed with trusted service providers who process data on our behalf, including:

• Email/SMTP providers used to deliver lead notifications and communications.
• Bot-protection providers (Cloudflare Turnstile) used to prevent spam and abuse.
• IP-based geolocation providers used to estimate approximate location.
• Hosting and infrastructure providers that store and serve the Service.

We may also disclose information where required by law, to enforce our terms, or to protect the rights, safety, and security of TripBiller, our users, or the public.

6. Data Storage & Security

Lead and form submissions are stored in our database, which serves as the primary record; email is used only as a notification mechanism. We implement reasonable technical and organizational measures — including encryption in transit — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymized.

8. International Transfers

Some of our service providers may process data outside your country. Where information is transferred across borders, we take steps to ensure it remains protected in accordance with this policy and applicable law.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, or delete your personal information, to withdraw consent, or to object to or restrict certain processing. To exercise these rights, contact us using the details below; we will respond within the timeframes required by applicable law.

10. Children's Privacy

The Service is intended for businesses and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

11. Grievance & Contact

For privacy-related questions, requests, or grievances, contact our grievance contact:

• Email: tripbiller@gmail.com
• Phone: 9891 224455
• Address: FF-10, Spanish Court, Bajghera Rd, Sector 2, Palam Vihar, Gurugram, Haryana 122017

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes are effective when posted, and the "Last updated" date above reflects the latest revision. Significant changes may be communicated through additional notice.